The use of ANY digital services provided by Vedova Sagl.
establishes the agreement to these terms. By registering or using our
services you agree that you have read and fully understood the following
terms of service, all applicable laws and regulations, and agree that
you are responsible for compliance with any applicable local laws. If
you do not agree with any of these terms, you are prohibited from using
or accessing this site. The materials contained in this web site are
protected by applicable copyright and trademark law. Vedova Sagl
will not be held liable for loss in any way for users who have not
read the below terms of service.
Terms
- By placing an order with Vedova Sagl, you automatically accept
all the below listed terms of service and it is assumed as you
have read and agreed. - You agree by ordering or accepting this agreement that you are
at least 18 years of age and/or if it is required, you have your
guardians consent. - We reserve the right to change these terms of service without further
notice and any changes will be updated here. You are expected to read
all terms of service before placing any order to ensure you are up to
date with any changes or any future changes therein. - Vedova Sagl does not expressly guarantee a specific delivery time for
any services. We offer our best estimation for when the order will be
delivered. This is only an estimation and Vedova Sagl will not
refund/replace orders that have already placed in processing if you
feel they are taking too long or become undeliverable if you deleted
the post.
Disclaimer
- Vedova Sagl will not be responsible for any damages you or your business may suffer by using the services provided.
Payments
- Payments are processed using Credit Card Processor’s secure system, with no
sensitive financial information being input through our website. Secure
method of accepting payments is processed using SSL encryption. - Payments
are processed automatically on the due date, any skipped payment will
result in service suspension until payments are made. Credit Card Processor will
automatically debit between 3-5 days for the skipped payment, any
further failure will result in your subscription being suspended, and
services canceled. - Any cancellation/termination of subscription
must be done from your own Credit Card Processor dashboard and Vedova Sagl is not
liable for any debits made by Credit Card Processor for skipped payments for suspended
subscriptions. - Your service subscription will continue on auto
renewal based on the schedule you have opted in until terminated. To
use the service you must provide to the Credit Card Processor current and valid card details,
which you may update from time to time. Unless you cancel your
subscription before your next due date, you authorize auto renewal of
your subscription to your Credit Card Processor Account. Details related to your
subscription can be reviewed by accessing your Credit Card Processor dashboard using
your login credentials. Alternatively, users can email
hello@vedova.ch to obtain specific details regarding your
subscription. - You agree that upon subscribing our services, that
you clearly understand and agree what you are purchasing and will not
file a fraudulent dispute via Credit Card Processor. Upon a fraudulent attempt to file
a dispute, we receive the right, if necessary, to terminate your
account and/or permanently ban your IP address.
Support
- Our customer support team at hello@vedova.ch is always
eager to assist you and deliver highly professional support in a timely
manner for any enquiry for service related issues you may face. While
we do try to respond within 1 hour of any email, please do allow up to
12hours for a response as sometimes there may be delays due to many
request/tickets. - Our billing support team at
hello@vedova.ch will assist you with any accounting, charges,
claims or enquiry related with your account or order. All responses
will be within 24hours.
Refund Policy
- Service subscriptions rendered are based on our cancel anytime
policy to terminate. When you cancel/terminate all services stop
immediately and any unused services is forfeited - You will
receive a full refund credit on any payment made to your account if the
subscription or it’s renewal paid is non deliverable due to any
unforeseen circumstances on our part. - Misplaced or Private account orders will not qualify for a refund. Be sure to confirm each and every order before placing it.
- Please
do not make duplicate or multiple service signups at the any time for
the same social media account/user ID/Post to avoid duplicates. - Service
disruption due to Account suspension for non- payment or missed
/skipped payments do not qualify for a refund. Be sure to take note of
the subscription auto renewal dates and ensure your payment account is
in good standing. - Vedova Sagl will refund any payment
received for services BEFORE the subscribed service term begins,
services that are terminated/ cancelled or if any errors made in the
subscriptions. - You agree that once you complete a payment, you will not file a dispute or a charge back against us for any reasons BEFORE you
have contacted BILLING SUPPORT at hello@vedova.ch with a full
description of your grouses so that we may resolve them. All emails sent
here will be recorded and responded within 24hours. Any breech of this
term will be deemed as abuse of our policy and your account may result
termination of all future orders, or/and a ban from our site.
Product not-as-described: such issues should be
reported to within 14 days from the date of the purchase. Clear evidence
must be provided proving that the purchased service is not as it is
described on the website and or this Terms of Service. Complaints which
are based on the customer’s false expectations or wishes will NOT be
honored and deemed fraudulent or abuse
Non-delivery of the service: in some cases
the process times are slower, and it may take a little longer for your
orders to finish. If the order is delayed by 24 hours or more, we
recommend contacting customer service hello@vedova.ch for
assistance and we will manually attend to your order. If the order was
not resolved within 24hours of contacting customer service as above,
You may file a claim and any Claims for non-delivery must be submitted
to Billing Support at hello@vedova.ch in writing within 7 days
from the order placing date. Otherwise the campaign will be considered
completed.
Unauthorised Transaction: Fraudulent activity such as
using unauthorized or stolen account/ credit cards will lead to
immediate termination of your account and a total PERMANENT ban from our
entire site. There are no exceptions.
- While we try to be accommodating of extenuating circumstances ,
we do not condone abuse of our terms and/or our refund policy , thus ,
All decisions made regarding disputes or refunds are binding and final. - If
you file a dispute or charge-back against us after a completion of
service delivery, we will deem this as abuse of our refund policy and
we reserve the right to terminate all future orders, ban you from our
site.