Terms

• By placing an order with Vedova Consulting, you automatically accept
  all the below listed terms of service and it is assumed as you
  have read and agreed.
• You agree by ordering or accepting this agreement that you are
  at least 18 years of age and/or if it is required, you have your
  guardians consent.
• We reserve the right to change these terms of service without further
  notice and any changes will be updated here. You are expected to read
  all terms of service before placing any order to ensure you are up to
  date with any changes or any future changes therein.
• Vedova Consulting does not expressly guarantee a specific delivery time for
  any services. We offer our best estimation for when the order will be
  delivered. This is only an estimation and Vedova Consulting will not
  refund/replace orders that have already placed in processing if you
  feel they are taking too long or become undeliverable if you deleted
  the post.

Disclaimer

• Vedova Consulting will not be responsible for any damages you or your business may suffer by using the services provided.

Payments

• Payments are processed using Credit Card Processor’s secure system, with no
  sensitive financial information being input through our website. Secure
  method of accepting payments is processed using SSL encryption.
• Payments
  are processed automatically on the due date, any skipped payment will
  result in service suspension until payments are made. Credit Card Processor will
  automatically debit between 3-5 days for the skipped payment, any
  further failure will result in your subscription being suspended, and
  services canceled.
• Any cancellation/termination of subscription
  must be done from your own Credit Card Processor dashboard and Vedova Sagl is not
  liable for any debits made by Credit Card Processor for skipped payments for suspended
  subscriptions.
• Your service subscription will continue on auto
  renewal based on the schedule you have opted in until terminated. To
  use the service you must provide to the Credit Card Processor current and valid card details,
  which you may update from time to time. Unless you cancel your
  subscription before your next due date, you authorize auto renewal of
  your subscription to your Credit Card Processor Account. Details related to your
  subscription can be reviewed by accessing your Credit Card Processor dashboard using
  your login credentials. Alternatively, users can email
  [email protected] to obtain specific details regarding your
  subscription.
• You agree that upon subscribing our services, that
  you clearly understand and agree what you are purchasing and will not
  file a fraudulent dispute via Credit Card Processor. Upon a fraudulent attempt to file
  a dispute, we receive the right, if necessary, to terminate your
  account and/or permanently ban your IP address.

Support

• Our customer support team at [email protected] is always
  eager to assist you and deliver highly professional support in a timely
  manner for any enquiry for service related issues you may face. While
  we do try to respond within 1 hour of any email, please do allow up to
  12hours for a response as sometimes there may be delays due to many
  request/tickets.
• Our billing support team at
  [email protected] will assist you with any accounting, charges,
  claims or enquiry related with your account or order. All responses
  will be within 24hours.

Refund Policy

• Service subscriptions rendered are based on our cancel anytime
  policy to terminate. When you cancel/terminate all services stop
  immediately and any unused services is forfeited
• You will
  receive a full refund credit on any payment made to your account if the
  subscription or it’s renewal paid is non deliverable due to any
  unforeseen circumstances on our part.
• Misplaced or Private account orders will not qualify for a refund. Be sure to confirm each and every order before placing it.
• Please
  do not make duplicate or multiple service signups at the any time for
  the same social media account/user ID/Post to avoid duplicates.
• Service
  disruption due to Account suspension for non- payment or missed
  /skipped payments do not qualify for a refund. Be sure to take note of
  the subscription auto renewal dates and ensure your payment account is
  in good standing.
• Vedova Consulting will refund any payment
  received for services BEFORE the subscribed service term begins,
  services that are terminated/ cancelled or if any errors made in the
  subscriptions.
• You agree that once you complete a payment, you will not file a dispute or a charge back against us for any reasons BEFORE you
  have contacted BILLING SUPPORT at [email protected] with a full
  description of your grouses so that we may resolve them. All emails sent
  here will be recorded and responded within 24hours. Any breech of this
  term will be deemed as abuse of our policy and your account may result
  termination of all future orders, or/and a ban from our site.

• While we try to be accommodating of extenuating circumstances ,
  we do not condone abuse of our terms and/or our refund policy , thus ,
  All decisions made regarding disputes or refunds are binding and final.
• If
  you file a dispute or charge-back against us after a completion of
  service delivery, we will deem this as abuse of our refund policy and
  we reserve the right to terminate all future orders, ban you from our
  site.